3 Blue Stars – owned & managed solely by Louise Whiteley

Your personal data – what is it?

Personal data relates to a living individual who can be identified from that data.  Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession. The processing of personal data is governed by the General Data Protection Regulation (the “GDPR”). 

Who are we? 

There is only one Data Controller for 3 Blue Stars – Louise Whiteley (Owner).

How do we process & what is the legal basis for us holding your personal data?

The above named comply with their obligations under the “GDPR” by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data. We use your personal data to inform you of news, events, and special offers.

Sharing your personal data

Your personal data (name & email address or order information if you have made a purchase) will be treated as strictly confidential and are held on a secure UK based server. Names & email addresses are stored on Mailchimp and their privacy policy can be found here The same details are also passed to Trustpilot, so that they may ask you for an unbiased review of the service & product you received. Their privacy policy can be found here

How long do we keep your personal data?

You can remove your data from our subscription list at any time, but records are kept in line with UK tax laws.

Your rights and your personal data  

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:-

The right to request a copy of your personal data which the named above hold about you.

The right to request that said person corrects any personal data if it is found to be inaccurate or out of date.

The right to request your personal data is erased where it is no longer necessary for that to retain such data.

The right to withdraw your consent to the processing at any time.

The right to request that the data controller provide the data subject with his/her personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable).

The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing.

The right to object to the processing of personal data, (where applicable).

Further processing

If we wish to use your personal data for a new purpose, not covered by this Data Protection Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions. Where and whenever necessary, we will seek your prior consent to the new processing.

Contact Details

To exercise all relevant rights, queries or complaints please in the first instance contact Louise Whiteley on info@3bluestars.co.uk

Terms and Conditions of Sale

Free delivery is offered to all UK mainland & Northern Ireland addresses & I aim to dispatch all items the next working day, but I will email you to let you know when your item has been sent. Please allow up to 15 working days for your item to arrive (items should arrive within 2-3 days), but should you require next day delivery – please do contact me for a quote. Most items will be sent via Evri or Royal Mail, who will both attempt to deliver your item three times. If they have been unable to deliver your item after three attempts, the item will be returned to 3 Blue Stars, where upon a new delivery charge will be required before the item can be dispatched for a second time to you. Should you require a refund, this will be processed minus the original delivery charge. For all other destinations – a flat rate of £11 will be charged – Royal Mail aim to deliver within 10 days but please allow 20 working days before an item is classed as lost.

Should you wish to return an item for any reason, please notify me by emailing info@3bluestars.co.uk within 14 days of receipt, and return the goods within a further 14 days to the address I give you. Please give me your name, phone number, item purchased and reason for return. Return postage needs to be covered by you, and I will refund your item (minus the original delivery cost) within 14 days of receipt of the goods, providing they are in the same new condition as sold. Any exchange of goods will also require the new delivery charge to be paid for… Please note that I’m unable to offer refunds on commissions or items made to your specification.

In the unlikely event that an item you purchased is out of stock, you will be offered an alternative or full refund.